Privacy Policy

1. Who is responsible for your data

The data controller for the personal data described in this policy is British IPTV, operating the website british-iptv.tv.

For any question about your data, or to exercise any of the rights set out in section 9, contact us:

• Email: support@british-iptv.tv
• WhatsApp: +44 7751 430506

This policy is written to meet the requirements of the UK GDPR and the Data Protection Act 2018.

2. What data we collect

Data you give us

• Contact details — the email address and WhatsApp or telephone number you use to order and to receive your credentials
• Order details — the plan chosen, its duration, the number of devices, and the dates of purchase and expiry
• Payment reference — the transaction identifier supplied by the payment provider
• Support correspondence — the messages you send us and our replies

Data collected automatically

• Technical data — IP address, device type and application version, recorded when your device connects to our servers
• Connection logs — the time and duration of connections, used to operate the service and enforce the simultaneous connection limit of your plan

Data we never hold

We do not store your full card number, expiry date or security code. Card payments are handled entirely by our payment providers; we receive only a transaction reference and a confirmation of payment.

3. Why we use your data, and our lawful basis

• To provide the service — creating your account, activating your subscription and sending your credentials. Lawful basis: performance of a contract.
• To provide support — answering your questions and resolving technical problems. Lawful basis: performance of a contract.
• To operate and secure our servers — enforcing plan limits, preventing credential sharing, detecting fraud and abuse. Lawful basis: legitimate interests in running a viable and secure service.
• To notify you that your subscription is about to expire. Lawful basis: legitimate interests, since this is directly related to a service you have bought. You may opt out at any time.
• To meet legal and accounting obligations — keeping records of transactions. Lawful basis: legal obligation.

We do not sell your personal data, and we do not share it with third parties for their own marketing purposes.

4. Who we share your data with

We share the minimum necessary with a small number of service providers who act on our behalf:

• Payment providers — to take payment and confirm it
• Hosting and server providers — to run this website and the streaming infrastructure
• Messaging providers — to deliver your credentials by email and WhatsApp

Each of these acts under contract and may only use your data to provide the service we have engaged them for. We may also disclose data where we are legally required to do so.

5. Transfers outside the United Kingdom

Some of our providers operate servers outside the UK. Where personal data is transferred abroad, we rely on UK adequacy regulations or on the International Data Transfer Agreement (or the UK Addendum to the EU Standard Contractual Clauses), so that your data continues to receive an equivalent level of protection.

6. How long we keep your data

• Account and contact details — for the duration of your subscription and for 24 months afterwards, so that we can help you if you return
• Connection logs — 90 days, then deleted
• Support correspondence — 24 months
• Transaction records — 6 years, as required by UK accounting and tax rules

After these periods, data is deleted or irreversibly anonymised.

7. Security

We apply appropriate technical and organisational measures to protect your data, including encrypted connections (HTTPS), restricted access on a need-to-know basis, and regular review of our systems.

No system can be guaranteed completely secure. If a personal data breach occurs that is likely to result in a risk to your rights and freedoms, we will notify the ICO within 72 hours and inform you where the law requires it.

8. Cookies

This website uses only strictly necessary cookies and local storage required for the pages to function and to remember your display preferences. These do not require consent under the Privacy and Electronic Communications Regulations.

We do not currently use advertising or third-party tracking cookies. If that changes, this page will be updated and a consent banner will be presented before any such cookie is set.

Note that this site loads fonts from Google Fonts, which means your browser makes a request to a Google server when a page loads. You can block this at browser level if you prefer.

9. Your rights

Under UK data protection law you have the right to:

• Be informed about how your data is used — this policy
• Access a copy of the personal data we hold about you
• Rectification of data that is inaccurate or incomplete
• Erasure of your data, where we have no continuing lawful reason to keep it
• Restrict processing in certain circumstances
• Data portability — receive your data in a structured, machine-readable format
• Object to processing based on legitimate interests, including expiry reminders

To exercise any of these rights, write to support@british-iptv.tv. We will respond within one month. Exercising your rights is free of charge.

10. Complaints

If you are unhappy with how we have handled your data, please tell us first so we can put it right.

You also have the right to complain to the UK supervisory authority:

• Information Commissioner's Office (ICO)
• Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
• Helpline: 0303 123 1113
• ico.org.uk/make-a-complaint

11. Children

Our service is not directed at children. We do not knowingly collect personal data from anyone under 18. If you believe a child has provided us with personal data, contact us and we will delete it.

12. Changes to this policy

We may update this policy to reflect changes in our practices or in the law. The date at the top of this page shows when it was last revised. Where a change is material, we will inform subscribers directly.